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eric@miaoxianer.net
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Let pet home to create a harmonious and happy life
Respect customers, understand customers, continue to provide products and services that exceed customer expectations, and be customers' eternal partners. This is the service concept we have always insisted and advocated.
1. At each step, the first thing that comes to mind is that after the company has changed from a seller’s market to a buyer’s market, consumers’ consumption concepts have changed. Faced with numerous goods (or services), consumers are more willing to accept good-quality goods (or services). The quality here not only refers to the intrinsic quality of the product, but also includes a series of factors such as the quality of packaging and the quality of service. Therefore, it is necessary to meet the needs of consumers in many ways and to a greater extent.
Attach great importance to customer opinions, let customers participate in decision-making, and treat customer opinions as an important part of customer satisfaction.
Do everything possible to retain existing customers.
2. The customer is always right
1. Customers are buyers of goods, not troublemakers;
2. Customers understand their needs and hobbies, which is precisely the information that companies need to collect;
3. Since customers have "consistency", arguing with the same customer is arguing with all customers.
3. Three elements of customer satisfaction:
Commodity satisfaction: refers to the customer's satisfaction with the product quality.
Service satisfaction: refers to a positive attitude of customers towards the pre-sale, in-sale and after-sales service of the purchased goods. No matter how perfect the product is and how reasonable the price is, when it appears on the market, it must rely on services. "After-sales service makes long-term customers".
